Privacy
This is a convenience translation. In case of doubt, the German version is the binding one.
This page explains how data is processed in the Feedbackmonster feedback form.
1. Controller and processor
The feedback you give here is collected for the hospitality business whose QR code you scanned. That business decides on the purpose and means of the processing and is therefore the controller within the meaning of the Swiss Federal Act on Data Protection (FADP).
Feedbackmonster only provides the technical platform to the business and
processes the data on its behalf (processor):
Alexander Hug, Hauptstrasse 274, 3852 Ringgenberg, Switzerland
Email: hallo@feedbackmonster.ch
For access, correction or deletion you can contact the business or the address above – we will then forward your request to the responsible business.
2. What we collect
When you give feedback, we collect your star rating and – if you provide them – selected categories, an optional comment and, optionally, your email address. All information is voluntary; you can also skip the form completely and go straight to the public review.
2a. Hosting and server logs
This application is operated by Render Services, Inc. (USA). The server region used is Frankfurt am Main (Germany) – the data is therefore stored and processed within the European Economic Area. When the page is accessed, technically necessary connection data is generated (e.g. IP address, time, page requested, browser type) which serves the operation and security of the application. Since the provider is based in the USA, access from the USA in the course of operation and support cannot be ruled out.
Email delivery (notification to the business, confirmation to you) is handled by cyon GmbH, Brunngässlein 12, 4052 Basel, Switzerland.
3. Purpose of processing
The data is used to evaluate your feedback for the business and to notify it of new responses. Your email address is used exclusively to confirm receipt and – if you have agreed – to contact you with follow-up questions about your feedback. It is not used for advertising and is not passed on to third parties.
The way to the public review platform is open to you regardless of this – it does not depend on whether or how you fill in this form.
4. Legal basis
Processing is based on your consent through the voluntary use of the form. We only store an email address if you additionally agree actively by opting in.
5. Disclosure to third parties
If you are forwarded to a public review platform (e.g. Google, TripAdvisor), you leave our site. The provider's own privacy policy applies there; we have no influence on the data processing there.
6. Retention
Email addresses are deleted automatically 12 months after submission. The other information (rating, categories, comment) is stored until it is deleted by the controller of the business.
For data backup, an encrypted copy of the database is sent daily by email to the processor. These copies may contain information that has meanwhile been deleted, and are overwritten or deleted regularly.
7. Newsletter sign-up
On the demo page (/demo) you can voluntarily sign up for our email list with hospitality tips and Feedbackmonster news (at most once a month). We use the double opt-in procedure: after you submit your email address, you receive a confirmation email and are only added to our list once you click the link it contains.
Technically, we handle the sending through the service Brevo (Sendinblue GmbH / Brevo SAS, server location EU) as a processor. Your email address is used exclusively for this newsletter and is not passed on to third parties. You can unsubscribe at any time via the unsubscribe link at the end of every email.
8. Contact for information/requests
For access, correction, deletion or data portability, please contact: hallo@feedbackmonster.ch